Travel companies survey tourism in the area of ​​Na Hang - Lam Binh ecological lake bed. Photo: Quang Hoa

Not lacking but still weak

The tourism development project of Tuyen Quang province to 2025, with a vision to 2030, assesses that the quality of human resources in the tourism industry is still low. Programs of cooperation, association, support for fostering and training tourism are still limited. Over the years, state management agencies from the province to the district have organized training courses on reception, community tourism, food processing skills, communication skills for human resources working in community tourism. Councils, staff of restaurants, hotels... At the same time, sending civil servants, officials and employees in the field of tourism to participate in refresher courses to update knowledge about tourism.

According to a report of the Department of Culture, Sports and Tourism, currently, the province has nearly 3,000 officials, civil servants, public employees and employees working in the tourism industry, in which, human resources with university degrees There are very few universities and colleges specializing in tourism, mainly training from other majors. According to Dr. Ha Thuy Mai, Deputy Dean of the Faculty, in charge of the Faculty of Culture and Tourism, Tan Trao University, the province's tourism human resources are quite abundant, especially local, dynamic and creative human resources. However, they have not been trained in a methodical and specialized way in tourism skills and knowledge.

Dao women in Hong Thai commune (Na Hang) introduce to tourists local products. Photo: Quang Hoa

According to Mr. Cao Van Minh, Head of the Culture and Information Office of Lam Binh district, tourism human resources are currently mainly the labor force in the homestay community. Tourism human resources of the district who are knowledgeable about customs and culture and are well versed in topography are outstanding strengths, however, only a few people have certificates of training and retraining in tourism. The number of people with a certificate of tourism training in the district is now just counting on the fingers. Every year, the district organizes refresher courses and training courses on tourism for the district's tourism workforce, and supports the tourism workforce to study experiences in neighboring provinces. However, these are only training courses, basic skills training, not really on a systematic and systematic scale. Meanwhile, the mentality of being shy, afraid to communicate with tourists and the necessary tourism skills such as tour guide skills, culinary skills, table service ... are almost not fully equipped.

Mechanism has opened

In order to improve the quality of human resources in the tourism industry, the resolution on tourism development of the Provincial Party Committee was issued, in which the key solution was determined to build up a tourism human resource to ensure both health and safety. quantity, quality, reasonable structure, high qualifications and skills, suitable for each type and product of tourism. The province also prioritizes local human resource development, pays attention to training people in necessary skills, participates in community tourism, and does direct tourism, especially communication skills and foreign qualifications. language. At the same time, mobilize socialization resources to train human resources for the tourism industry. The province has also issued a project on tourism development in Tuyen Quang province to 2025, with an orientation to 2030. The scheme also sets out a goal in the period of 2021 - 2030 to periodically organize tourism skills contests and competitions. established the Provincial Tourism Association.

Students of Le Van Tam Primary School in Tuyen Quang city learn about Tay ethnic culture at the Provincial Museum. Photo: Quang Hoa

Resolution No. 09 dated December 20, 2021 of the Provincial People's Council stipulating a number of policies to support tourism development in the province, which has mechanisms and policies to support tourism training costs for employees. Working in tourism service establishments in the province. Comrade Le Thanh Son, Deputy Director of the Department of Culture, Sports and Tourism, said that this term, the province has had solutions on mechanisms and policies to improve the quality of tourism human resources in detail. route. This is the basis to encourage tourism human resources to train, foster and improve tourism qualifications and skills.

According to Mr. Cao Van Minh, Head of the Culture and Information Office of Lam Binh district, he wants to improve the quality of tourism human resources, in addition to promptly implementing the policy to support training costs in accordance with Resolution No. On December 20, 2021 of the Provincial People's Council, first of all, it is necessary to improve the quality of training and retraining in tourism skills and operations for human resources, avoiding the "hands-on" training as before, but must increase strengthen linkages with universities specializing in tourism for more in-depth and methodical training.

Ms. Giang Thi Sao, owner of a strawberry garden, group 5, Na Hang town (Na Hang) said that the province's mechanisms and policies already exist. The solutions in the resolutions and schemes need to be concretized soon. The province needs to pay attention to training and fostering to build a team of local tour guides, focusing on ethnic minorities and young people. Because young people have the ability to apply technology to promote tourism very well, they are dynamic and agile. The ethnic minorities are knowledgeable about the customs and culture of the nation. Therefore, it is necessary to focus on training and fostering these subjects.

For tourism to "take off" thanks to the significant contribution from the hands and minds of those who directly do tourism. Therefore, investing in improving the quality of human resources is a right direction. The promulgated mechanisms and policies need to be implemented effectively and synchronously to become a "catalyst" to encourage tourism workers to train, foster skills, and qualifications for tourism.

According to Tuyen Quang Newspaper